48 Hour Cancellation Policy: If you need to cancel or reschedule your appointment please do so 48 hours in advance of your scheduled appointment. If you “no-show” more than once, we may not be able to see your pet on high-demand days.
Close of business late pick up fees: We respect your time and assume you respect ours. We hope you understand that like you, we have family, and plans after we leave HOTD. We do know that “things happen” and therefore we give you a 5 minute cushion past our closing hour to pick up your pet. Anything past the 5 minute cushion we charge a $10 late fee.
Saturday no-show policy: Saturdays are our most in-demand day. Should you “no-show,” or should you forfeit your Saturday appointment due to lateness, we will not be able to book you on Saturdays in the future.
Vaccination Records: To protect the health and well-being of all dogs and cats at Hair Off the Dog, we must verify proof that your pet is completely up to date on all of his or her shots & vaccinations before your 1st appointment. We will accept a typed receipt/record from your Veterinarian at the time of your 1st visit with the name and phone number of your Veterinarian.
Dogs: Rabies, Distemper, & Parvo. Bordatella is preferred for grooming but not necessary.
Cats: Rabies, Fvrcp, Leukemia
*Cats must have their shot & vaccinations 2 weeks prior to their appointment. Dogs must have their shot & vaccinations 24-48 hrs prior to their appointment.
“Business” before beauty: Please take your pet to do it’s “business” before we begin ours. Because we have an “open play” style shop, it is imperative for the cleanliness and safety of all our furry clients that they be given an opportunity to relieve themselves prior to their appointment. Thank you for your understanding.
Dog in heat? If we notice Aunt Flo is visiting your pet, we will ask you to reschedule your appointment for a few weeks in the future.
Contagious? For the safety of our other clients,please do not bring an animal that has any type of contagious skin issue, disease, fungus, or worms. If we identify any problem, we will ask that you pick up your pet immediately and pay for the portion of grooming that was completed.
Want more off the top? Sometimes it’s easier to notice things at home than during the excitement of reuniting with your pet. If for any reason you’d like us to tweak your pet’s haircut, call us within 48 hours of your pickup time and we will correct any issues free of charge.
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